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General

Home > FAQ > General
Q1: Where can I buy your product ?

A: You are welcome to email us for the request first. For customized product inquiry, our sales team will help you with the ordering process. For the standard product order, we will also help you check on the availability on our online stores.
Customer support : service@rico-instrument.com


Q2: What is your minimum order quantity?

A. There is no minimum order quantity with standard products. For customized product or services, please welcome to email us.
Customer support : service@rico-instrument.com


Q3: Can you label/brand my product ?

A.Yes, we can label/brand your product. We also help to label/brand the packaging and more.


Q5: Do you provide samples ? Is it free or extra ?

A: Yes, we provide samples.
A: Buyer pay samples, shipping costs, and other handling cost if applicable.


Q6: What is your terms of payment ?

A: 100% full payment in advance. For large order, please email us for more payment options.


Q7: How long is the warranty on this product ?

A. Free Lifetime Technical Support & One Year Limited Warranty.
Click here for Warranty detail.


Q8: Can I apply to become a distributor ?

A. Yes, you can click here to fill out the distributor form. 


Q9. What is your customization services?

Customization option:

Dial design
Illumination color
Bezel shape and color
Parameterization (input signals and warnings)


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